Exchanges & Returns

all products sold on Bao + Paya are non refundable

 

EXCHANGES
bao + paya will happily exchange merchandise within 7 days of receipt of goods.
if you are unhappy with your size or would prefer a different colour or style,
please email us at hello@baoandpaya.com
items must be in original condition; unworn, unwashed with hygiene liners in place.
we have high quality control and we ensure that no
defective garments are sold.
due to health regulations, garments that are soiled, marked, worn, damaged or laundered will not be accepted.
new, exchanged items will be shipped once we have checked the return.
it is recommended to use a trackable shipping service when exchanging, as we cannot be held liable for lost merchandise.
shipping costs will be for your account in the event of an exchange.
shipping costs for exchanged merchandise is non-refundable.

 

 RETURNS
bao + paya does not offer returns due to change of mind.
In the unlikely event of a fault, please email us with your order number and a photo of the garment so we can assess the product and arrange replacement or credit.
if the item is no longer in stock, we will send you a refund.
shipping costs for returned items will be for your account.
shipping costs for returned merchandise is non-refundable.

 

SALE ITEMS
all sale items sold are final.
we offer no exchanges or returns on sale items.

 

PRIZES
competition winners are responsible to redeem their prize or voucher within one month of receiving it. after this time, the gift and/or voucher will expire. Prizes are not redeemable for cash.